More than 300,000 digitalized inactive-claim records removed to improve process service
March 20, 2017
Early this year, the Veterans Benefits Administration (VBA) began extracting hundreds of thousands of inactive-claim records from regional offices east of the Mississippi for digital conversion. Inactive-claim records are claim files that have been settled and have remained inactive for a number of years. The initiative will help reduce processing time for thousands of new claims associated with inactive records.