The VA has amended its enrollment regulations to allow veterans to complete applications for enrollment in VA health care by telephone without the need for a signed paper application. The change is effective immediately for combat veterans and will be effective July 5, 2016, for all veterans.
This phased implementation accelerates VA's effort to enroll all combat veterans with pending applications as part of its ongoing Veterans Enrollment Rework Project. The VA is working to complete the review and rework of all pending health enrollment records for living and deceased veterans this summer. Veterans can view the amended regulation on the Federal Register website.
By adding this telephone application option to VA's regulations, VA will now offer three ways to enroll. This change provides Veterans an even more convenient way to apply for enrollment, in addition to the paper VA Form 10-10 EZ and online enrollment application process. With publication in the Federal Register today, combat veterans may now apply by phone. All other Veterans may apply by phone starting on July 5, 2016.
When veterans choose to enroll, VA offers an enhancement to their enrollment experience through "Welcome to VA" (W2VA). Veterans enrolled since July 1, 2015 have received a personal introduction to VA health care services, programs and resources to help them become more familiar with VA's services. In addition, VA sends each new enrollee an introductory letter and personalized handbook in the mail. W2VA enhances communication by reaching out to newly enrolled Veterans through personal phone calls upon enrollment, providing assistance with health care inquiries and assisting with their initial appointment at their preferred VA healthcare facility.
For more information, veterans can contact the Health Eligibility Center Enrollment and Eligibility Division toll free at 1-855-488-8440